About

Guernsey's leading specialist outsource providers of innovative IT solutions, support and managed services. 

We believe it is good to be different, which is why the service to our clients is second-to-none and our business efficient and pro-active approach to IT solutions, support and managed services sets us apart from the rest.

Our team of highly qualified and experienced engineers and system consultants support local companies with global IT requirements. Clients span across a range of industries including; financial services, insurance, hospitality, aviation, real estate, recruitment, education, professional services, medical and public services.

Partnering with the world’s best hardware and software providers, Resolution IT are renown for innovative IT solutions which give our clients the competitive edge.

The Resolution way

We invest heavily in our highly experienced and qualified team to ensure our clients get the most reliable, cost effective and professional IT services.  A leading specialist outsource provider, we are recognised for outstanding service delivery and customer care. Being independently owned, our flexible approach is a major benefit for clients large and small.

Your business partner

Our staff become trusted advisors and work as the internal IT department and an extension to our clients' businesses. The client then has access to the most up to date experience from dedicated and qualified staff who are always exposed to the latest technologies and solutions but without the associated costs.

The Team

Olly Duquemin

Olly Duquemin

Joint Managing Director

Olly founded Resolution IT in 2007 with Steve Brehaut and Phil Duquemin.  The driving force behind the business and market development activities, Olly directs Resolution IT with a strong focus on service.  Motivated by the unique requirements of each client, Olly manages client relations closely supported by the rest of the team.  

Olly is an accredited Microsoft Sales Specialist in Office 365, Mid-Market Solutions, Server Platform and Small Business.  In addition he is a Microsoft Certified Professional, Qualified Computer Engineer and A+ Hardware and Software Certified Professional. Olly has a vast technical background with experience in all aspects of business IT support and solutions with specialties including Microsoft Server and Desktop Operating Systems, Microsoft Exchange, Microsoft Hyper V, Cloud Solutions and Network Architecture including large managed wireless networks. 

When out of the office, Olly's interests include water sports, motorsport and skiing.

Steve Brehaut

Steve Brehaut

Joint Managing Director

Steve founded Resolution IT in 2007 with Olly and Phil Duquemin. Validated by extensive experience, Steve leads the technical direction of the company. Managing the team of highly skilled engineers, he provides strategic oversight to all IT support and services.

Steve has vast knowledge across the suite of Microsoft products including; Microsoft Server 2008/2012 and Windows Desktop Operating Systems, Microsoft Active Directory, Microsoft Exchange and Microsoft Hyper-V.  In addition, Steve specialises in remote desktop solutions and all aspects of networking,

When he’s not in the office, Steve enjoys family life, being outdoors, general fitness, motorsport and DIY.  

 

Philip Duquemin

Philip Duquemin

Chairman

Philip founded Resolution IT in 2007 with Olly Duquemin and Steve Brehaut. A highly accomplished businessman, Non-Executive Director Philip Duquemin brings a wealth of experience to Resolution IT.  Philip's expertise spans across disciplines such as accountancy, finance and office technology as well as markets in Europe, Russia, Middle East, Africa and South East Asia and as such, provides advisory that is second to none.  

Appointed to a series of senior management roles for global brands including KPMG and NRG International (the international distributor arm of the Ricoh Group), Philip is a distinguished businessman whose work has been appreciated on a worldwide scale.     

Philip is a Fellow of the Institute of the Chartered Accountants in England and Wales and a specialist in commercial and trading business, distributor operations and business efficiencies and expansion. 

Philip and his wife have two children and his interests include fishing, playing golf and boating.

Pierre Jehan

Pierre Jehan

Client Services Director

Pierre Jehan’s specialist systems knowledge provides a vital link for clients between the available technologies and what fits for their business.  As such, Pierre has delivered huge benefit to clients through strategic business IT solutions.  Pierre has built strong client relationships, becoming a trusted business partner to many during his three years with the company. 

Pierre’s managerial role at Resolution IT spans across strategy and support, client and project management and business development.  With over eighteen years experience in the IT industry, Pierre’s experience working for clients in the Channel Islands with global requirements is invaluable. 

Fully trained across the suite of hardware and software partners, Pierre’s high standard of technical knowledge ensures a fast and effective service.  A great benefit to clients is Pierre’s strong focus on making sure the capabilities of systems and technologies are exploited, ensuring efficiency and ease of use. 

Pierre is married with 2 children.  His love of all sports has led to a heavy involvement in youth basketball development as Coach of the under 17 Guernsey Basketball Team. 

Matt Le Patourel

Matt Le Patourel

Operations Director

Operations Director Matt Le Patourel has been with Resolution IT for seven years and was the first team member employed by the company.  Since then Matt has continued to showcase his unparalleled value to the business with a wealth of management experience across the Operations of the business and exceptional technical knowledge. 

Matt’s exceptional technical knowledge ensures a fast and effective service, he is heavily experienced in large-scale business IT infrastructure planning and implementation and providing user training for new technologies. Matt has extensive experience of larger business environments where there is a need for a more diverse, yet controlled environment where the computer up time and security of the systems is relied upon by so many.  This expertise is paramount and certainly adds to Resolution IT's skill base.

Matt is a keen boater and enjoys active sports and skiing.

Chris Loughlin

Chris Loughlin

Senior Systems Consultant

With over a decade of experience in the IT industry, Chris has a vast knowledge of the Microsoft landscape.  This is further illustrated by achieving the ‘Expert’ status having completed the highly regarded Microsoft Certified Solutions Expert exams.  

Day-to-day Chris manages a number of large-scale IT projects for clients from strategic IT planning to complete IT infrastructure upgrades.

When Chris is not at work he enjoys running and following motorsport including Formula One and Moto GP and getting out on his Triumph Thruxton.

James Kelsh

James Kelsh

Senior Systems Consultant

James is highly experienced within the IT sector with a number of senior IT management roles on his CV.  Specialising in IT project management, IT infrastructure and strategic IT planning, James’ expert knowledge is always appreciated by clients.  

James has over 14 years of experience working with the Windows infrastructure, from server 2003 to 2012, windows XP to 8.1, ADDS, DNS, DHCP, DFS, exchange 2000 to 2013 through management & support, upgrades and new builds.  Specialisms also include disaster recovery and business continuity planning, backup systems and all Apple Mac OSX platforms.

James is married to Ellie, with two daughters, Lily and Olivia. James’ interests include family life, football, surfing and keeping fit.

Dan Hadlington

Dan Hadlington

Systems Consultant

Dan is a qualified computer engineer and Microsoft Certified professional. He has a valued skillset across the broad range of IT services and as such, is a reliable source for Resolution IT clients.   

Dan trained at the College of FE and has continues to develop his industry knowledge gaining accreditations throughout his career.

When he’s not at work, Dan enjoys travelling, football and fishing and has a passion for music. 

 

Chris Carter

Chris Carter

Systems Consultant

With over 18 years experience in the IT industry, Chris is a highly skilled and dependable member of the team.  During this time Chris has gained significant experience in all areas of IT support and is a keen solution finder and provider. 

When Chris is not at work he can generally be found near the sea or up a mountain. He enjoys a very active life taking in kite surfing, windsurfing, cycling, snowboarding and general fitness.

Matt Le Prevost

Matt Le Prevost

Systems Engineer

Matt is a proficient Engineer within the team, providing support and solutions  to all clients.  More recently, he has competed a number of migration projects from old systems to new hybrid IT solutions and shared the many benefits of upgraded systems with clients.

Matt is well qualified with a strong emphasis on personal development as he works through the Microsoft accreditations.

With a very keen interest in sport,  Matt enjoys Football, tennis and fishing in his spare time. 

James Ogier

James Ogier

Systems Engineer

Systems Engineer James Ogier is fast working his way through his training whilst supporting the rest of the team across the spectrum of services offered.  James has lots of previous experience working with customers and as such, his excellent client relationship skills come naturally. 

James plays bass guitar in a number of local bands and enjoys playing and writing music in his spare time.  He also enjoys sport, particularly fishing, spearfishing and football. 

Shaun Lane

Shaun Lane

Business Solutions Architect

Business Solutions Architect Shaun has an excellent knowledge of both Office 365 and Sharepoint systems having migrated many clients to these popular solutions.  As such, he has a strong understanding of the latest technologies available.   

Shaun has a degree in Computer Science from the University of Brighton and is currently working through the Microsoft accreditations. 

In his spare time, Shaun enjoys sports, music and travelling. 

Aaron Hubert

Aaron Hubert

Service Desk Engineer

Aaron managed the IT department for a large local Insurance company for four years.  During this period he gained a vast amount of experience working with multiple operating and communication systems while providing a high level of support to end users.   Aaron is now looking to grow his skill set and become certified within our fast growing business.

In his spare time Aaron enjoys cycling, surfing, kitesurfing and teaching skiing whenever he can.

Jake Salmon

Jake Salmon

Trainee Systems Engineer

Jake’s customer relationship skills are strong and he enjoys assisting all of our clients. With great enthusiasm Jake is currently undertaking the bespoke Resolution IT career development program, working his way through the in-house and external qualifications.

Jake has a passion for everything aviation and has almost completed his Private Pilots License. If he’s not in the air, he’s on his bike - a keen cyclist, Jake takes part in a charity fund raising cycle challenge each year.

Alastair Huntley

Alastair Huntley

Trainee Service Desk Engineer

Alastair has a retail background within a large communications business where he gained invaluable lessons in customer service.   This gives him a great foundation for his trainee role on our Service Desk and allows him to utilise his skills so our clients receive a professional and productive first line support experience.

In his spare time Alastair enjoys the gym and martial arts. He also works with a fundraising group which raise money for local charities by playing video games.

Debbie Exall

Debbie Exall

Business Support Manager

From a high-level and notable career in banking, Debbie has a wealth of experience in office and people management. The linchpin of the office as Business Support Manager, Debbie is responsible for the office administration team. 

When she’s not conducting the office, Debbie enjoys spending time with her family, swimming, reading and has an interest in genealogy. 

Natalie Gilman

Natalie Gilman

Personal Assistant

As the first point of contact for many clients who contact the office, Natalie is both a familiar voice and face to Resolution IT clients.  Having previously worked in administration, human resources and banking, Natalie has a unique set of skills and understands the importance of good efficient customer service.

Natalie is married with two young sons and has a strong sense of community, helping out wherever she can. Other interests include floristry, arts and crafts and netball. 

Katie Latham

Katie Latham

Admin Assistant

An appreciated member of the admin support team, Katie has carved herself as a valuable asset to the Resolution IT team.  With a BTEC in Business Studies Level 2, Katie works across the administration, accounts and procurement requirements of the business and is always on hand to support the team.

In her spare time, Katie can be found fishing or planning trips away. 

Why our clients choose us

Highest quality expertise

A deep understanding of the latest technologies, together with a comprehensive in-house skill set ensures all clients receive the best service.  No question is too big, or too small. 

Personal service

We don't use automated communication systems. Every phone call and email is answered promptly by an IT professional.

Proactive, full-service support for any sized business

Whatever your industry or size, Resolution IT can provide a full-service IT function for your business. 

Efficient outsource model

Efficiency is key in both the solutions found and the way we work for a fully cohesive outsource model.  Our team become your staff without the financial and logistical burdens of in-house support. 

24/7 monitoring

Our state-of-the-art systems provide security and peace of mind of our clients who place their trust in our robust and highly secure monitoring services. 

A smooth transition of IT services

Our highly skilled team is experienced in all office computer systems for an easy transition from current IT suppliers. 

Bespoke managed services

Our managed services products are individually designed to suit the IT requirements of your business, for the most efficient and cost effect service. 

The world's best partners

We partner with the world's best IT hardware and software providers to source leading products for our clients. 

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Our Customers

With Resolution IT, our IT hardware support partners are just a phone call away and the entire team know they can rely on them.  

Rob Veron Managing Director, Blue Islands
Blue Islands

This solution from Resolution IT is totally flexible both in terms of access and budget. We have an IT set-up that perfectly serves the needs of our business in a cost effective way.

Dennis Stoller, CIO & Founder RAW Capital Partners View project
Raw

We have been doing business with Resolution IT over the last 3 years and I would recommend them to anyone looking for an IT company.

Jon Beausire, Chief Officer Ambulance and Rescue Guernsey
Ambulance and Rescue Guernsey

Resolution IT’s emphasis on a faultless service is consistently achieved through their highly committed team, their professionalism and their expertise. Mid Europa Fund Management is proud to be associated with Resolution IT.

Rob Newton, Director Mid Europa Fund Management
Mid Europa

We had full confidence in Resolution IT to provide an appropriate and cost effective solution for our business that was flexible for our requirements.

Jos Ensink, Managing Director The Fort Group View project
The Fort Group

Our company boasts first-class technology solutions that are highly efficient, business intelligent and future-proofed. Partnering with Resolution IT was the right choice, they offer excellent service and support for our fast paced developing business.

Emma Stubbs, CFO GLI Finance
GLI Finance Limited

Our bespoke IT service from Resolution IT is perfectly tailored for the business, backed by efficient and professional support that we can always rely on.

Timothy Cross, Director Gower Financial Services
Gower

We cannot praise highly enough the service and response times we receive from Resolution IT and their proactive approach to our IT requirements is refreshing. 

Lisa Prigent, Director Robus Group View project
Robus Group

The dedicated service, response times, technical knowledge and customer relations is fantastic.  There is a total peace of mind that our IT requirements are taken care of.

James Orrick, Managing Director Private Equity Administrators
PEA

As innovators in our industry, our business requires significant IT services and the established relationship we have with Resolution IT works perfectly.

Richard Hardie, Managing Director Livingroom Estate Agents
Livingroom

Resolution IT has been providing IT support for Situations virtually since the day they opened for business and we've found their service second to none.

Jenny Mitchell, Director Situations Recruitment Agency
Situations Recruitment

Resolution IT deliver every time and keep us informed with all the latest technology relating to our IT requirements.  We would highly recommend them as a forward thinking company that deliver on their promises.

Dave Beausire, Managing Director Le Mont Saint Garage
Le Mont Saint Garage

It has been a pleasure dealing with a company so committed to getting it right for the customer. Resolution IT have always responded rapidly to our requests and have provided most effective solutions to our IT and networking needs.

Jason Mahy, Director Aladdins Cave
Aladdins Cave

Since using Resolution IT I have been delighted with the efficiency & professionalism that my company has received.

Steve Le Flem, Director Capelles Building Stores
Capelles

Our Technology Partners