Our Service Ethos

At Resolution IT we work from your perspective: we will ask about your business needs and we will not give you a solution without first understanding your needs. It is vitally important that we understand how you use your system and the regular problems encountered. Once we understand your requirements we will supply you with a detailed proposal, covering charges and recommendations for improving the system.

Our business is not about one size fits all; each client is unique and has specific requirements individual to them; we respect that.

We aim to not only provide the answers you need, but provide them faster and deliver the solution more cost effectively.

Computer system investments, particularly in networks, are complex and represent a significant investment and potential risk for your business. That is why it is vital that they are designed, installed and upgraded properly, otherwise your investment could be wasted with mysterious network problems, system downtime and user frustration.

Have you been frustrated with your IT company who never get to the root of the problem, but continue to charge by the hour for repeated site visits?

Many clients are unsure about where to start and which piece of technology will give the biggest impact in the shortest amount of time. They are also not up to date with the latest advances.

Most business owners put up with computer problems and frustrations simply because they do not appreciate how to fix them, or because they think it will require a huge investment or system upgrade.

All of the day to day problems that clients experience with computer networks can and in most cases are fixed easily and inexpensively.

At Resolution IT we believe that system reliability is about preventing the majority of computer and network problems from occurring in the first place.

Many problems can also be resolved quickly without the cost, delay and inconvenience of having to employ an expert onsite.

At Resolution IT we have experience of working with a wide variety of companies within a number of different industries, such as accountants, advocates, banks and financial advisors, airlines, restaurants, garages, estate agents and home users. This means that you can benefit from our broad knowledge and experience ensuring you are making the best decisions to minimise your costs in time and expense, as well as your risks whilst maximising your efficiency, security and most importantly peace of mind.