Monitoring & Preventative Maintenance
Monitoring
By the time a problem with your IT has occurred, it is often too late, which is why we provide a 24/7 monitoring and monitor response service.
Using our monitoring system, we monitor your critical servers throughout the day; any problems or potential problems, are reported directly to our engineers.
You get peace-of-mind from knowing that at Resolution IT we are constantly monitoring your systems to ensure that:
- Windows services (such as MS Exchange, SQL Server and other critical applications) are all operating correctly
- Your security (e.g. intrusion detection, anti-virus and anti-spy ware) is up-to-date
- Your back-up systems are working
- Sufficient free disk space is available for your systems to operate at maximum efficiency.
Preventative Maintenance
Resolution IT Health Checks try to identify faults before they become a problem and ensure your servers run as efficiently as possible to prevent disruption or downtime.
At Resolution IT we provide comprehensive server “Health Checks” which involve us running test restores of the backup, installing any required service packs and security updates, ensuring there is adequate free storage space, checking UPS Equipment (backup battery) is fully operational and thoroughly checking the general state of the server and event logs.
