Guernsey's leading specialist outsource providers of innovative IT solutions, support and managed services. 

We believe it is good to be different, which is why the service to our clients is second-to-none and our business efficient and pro-active approach to IT solutions, support and managed services sets us apart from the rest.

Our team of highly qualified and experienced engineers and system consultants support local companies with global IT requirements. Clients span across a range of industries including; financial services, insurance, hospitality, aviation, real estate, recruitment, education, professional services, medical and public services.

Partnering with the world’s best hardware and software providers, Resolution IT are renown for innovative IT solutions which give our clients the competitive edge.

The Resolution way

We invest heavily in our highly experienced and qualified team to ensure our clients get the most reliable, cost effective and professional IT services.  A leading specialist outsource provider, we are recognised for outstanding service delivery and customer care. Being independently owned, our flexible approach is a major benefit for clients large and small.

Your business partner

Our staff become trusted advisors and work as the internal IT department and an extension to our clients' businesses. The client then has access to the most up to date experience from dedicated and qualified staff who are always exposed to the latest technologies and solutions but without the associated costs.

The Team

Olly Duquemin

Olly Duquemin

Chief Executive Officer

Olly founded Resolution IT in 2007 with Steve Brehaut and Phil Duquemin.  The driving force behind the business and market development activities, Olly directs Resolution IT with a strong focus on service.  Motivated by the unique requirements of each client, Olly manages client relations closely supported by the rest of the team.  

Olly is an accredited Microsoft Sales Specialist in Office 365, Mid-Market Solutions, Server Platform and Small Business.  In addition he is a Microsoft Certified Professional, Qualified Computer Engineer and A+ Hardware and Software Certified Professional. Olly has a vast technical background with experience in all aspects of business IT support and solutions with specialties including Microsoft Server and Desktop Operating Systems, Microsoft Exchange, Microsoft Hyper V, Cloud Solutions and Network Architecture including large managed wireless networks. 

When out of the office, Olly's interests include water sports, motorsport and skiing.

Steve Brehaut

Steve Brehaut

Managing Director

Steve founded Resolution IT in 2007 with Olly and Phil Duquemin. Validated by extensive experience, Steve leads the technical direction of the company. Managing the team of highly skilled engineers, he provides strategic oversight to all IT support and services.

Steve has vast knowledge across the suite of Microsoft products including; Microsoft Server 2008/2012 and Windows Desktop Operating Systems, Microsoft Active Directory, Microsoft Exchange and Microsoft Hyper-V.  In addition, Steve specialises in remote desktop solutions and all aspects of networking,

When he’s not in the office, Steve enjoys family life, being outdoors, general fitness, motorsport and DIY.  


Philip Duquemin

Philip Duquemin


Philip founded Resolution IT in 2007 with Olly Duquemin and Steve Brehaut. A highly accomplished businessman, Non-Executive Director Philip Duquemin brings a wealth of experience to Resolution IT.  Philip's expertise spans across disciplines such as accountancy, finance and office technology as well as markets in Europe, Russia, Middle East, Africa and South East Asia and as such, provides advisory that is second to none.  

Appointed to a series of senior management roles for global brands including KPMG and NRG International (the international distributor arm of the Ricoh Group), Philip is a distinguished businessman whose work has been appreciated on a worldwide scale.     

Philip is a Fellow of the Institute of the Chartered Accountants in England and Wales and a specialist in commercial and trading business, distributor operations and business efficiencies and expansion. 

Philip and his wife have two children and his interests include fishing, playing golf and boating.

Pierre Jehan

Pierre Jehan

Client Services Director

Pierre Jehan’s specialist systems knowledge provides a vital link for clients between the available technologies and what fits for their business.  As such, Pierre has delivered huge benefit to clients through strategic business IT solutions.  Pierre has built strong client relationships, becoming a trusted business partner to many during his three years with the company. 

Pierre’s managerial role at Resolution IT spans across strategy and support, client and project management and business development.  With over eighteen years experience in the IT industry, Pierre’s experience working for clients in the Channel Islands with global requirements is invaluable. 

Fully trained across the suite of hardware and software partners, Pierre’s high standard of technical knowledge ensures a fast and effective service.  A great benefit to clients is Pierre’s strong focus on making sure the capabilities of systems and technologies are exploited, ensuring efficiency and ease of use. 

Pierre is married with 2 children.  His love of all sports has led to a heavy involvement in youth basketball development as Coach of the under 17 Guernsey Basketball Team. 

Matt Le Patourel

Matt Le Patourel

Professional Services Director

Operations Director Matt Le Patourel has been with Resolution IT for seven years and was the first team member employed by the company.  Since then Matt has continued to showcase his unparalleled value to the business with a wealth of management experience across the Operations of the business and exceptional technical knowledge. 

Matt’s exceptional technical knowledge ensures a fast and effective service, he is heavily experienced in large-scale business IT infrastructure planning and implementation and providing user training for new technologies. Matt has extensive experience of larger business environments where there is a need for a more diverse, yet controlled environment where the computer up time and security of the systems is relied upon by so many.  This expertise is paramount and certainly adds to Resolution IT's skill base.

Matt is a keen boater and enjoys active sports and skiing.

Chris Loughlin

Chris Loughlin

Operations Manager

With over a decade of experience in the IT industry, Chris has a vast knowledge of the Microsoft landscape.  This is further illustrated by achieving the ‘Expert’ status having completed the highly regarded Microsoft Certified Solutions Expert exams.  

Day-to-day Chris manages the engineering team,  along with a number of large-scale IT projects for clients from strategic IT planning to complete IT infrastructure upgrades.

When Chris is not at work he enjoys running and following motorsport including Formula One and Moto GP and getting out on his Triumph Thruxton.

James Kelsh

James Kelsh

Senior Information Security Consultant

James is a highly experienced Senior Information Security Consultant with an extensive history of working in the information technology and services industry. He is a qualified Information Security auditor, able to audit companies to Cyber Essentials + and IASME Gold standards. He holds a Masters Degree, with a focus on IT and Information Security, from the University of Liverpool.  

James is married to Ellie, with two daughters, Lily and Olivia. James’ interests include family life, football, surfing and keeping fit.

Cole Osborne

Cole Osborne

Senior Systems Consultant

Cole has worked within the IT industry for over 12 years and has the “Microsoft Certified Systems Administrator” status. Cole has vast experience in Windows Server and Desktop platforms ranging from Windows XP to Server 2016 and Windows 10, Exchange Server 2003 – 2016, Hyper-V, ADDS, DNS, DFS, DHCP, Clustering, Powershell, Backup and Disaster Recovery among other applications and systems. 

When not working Cole likes to keep fit and enjoys football and computer gaming.


James Ogier

James Ogier

Information Security Consultant

Since joining Resolution IT in 2015, James has earned the Microsoft MCSA Windows 8 and 10 certifications, as well as CompTIA A+, Network+ and Security+ accreditations. He has a keen interest in Security, Cloud, Backup and Networking solutions and is now working towards further accreditations, including CISSP (Certified Information Systems Security Professional) and other Microsoft platforms, enabling him to provide further tailored solutions to clients.

In his spare time, James plays guitar in a local band, enjoys keeping fit and gaming.

Jon Grantham

Jon Grantham

Systems Engineer

Systems Engineer Jon Grantham joins the team with 6 years’ experience in in-house and outsourced IT roles. During this time he has supported many different businesses and has had exposure in many different platforms, more recently hosted and multitenant environments. He has a strong interest in Virtual Platforms, Disaster Recovery and Security.

In his spare time Jon practices Powerlifting and competes in the majority of local Powerlifting and Strongman events.

Jake De Carteret

Jake De Carteret

Managed Print & IT Technical Engineer

Jake has over 7 years’ experience in commercial print, having worked his way up to Production Manager, he has now joined the team at Resolution IT to take on a role as a Managed Print Specialist and Technical Engineer where he will have the ability to further his knowledge of both print solutions and IT Infrastructure.

Outside of work Jake is a Qualified Personal Trainer and has a keen interest in Nutrition, Anatomy and Physiology.  He is also a keen photographer and enjoys video games, fishing and kayaking.

Joshua Nelson

Joshua Nelson

Systems Engineer

In the IT industry since 2014, Josh has wide experience across a large variety of different business systems. He has a particular interest in Windows Server and Desktop Platforms, Virtual Platforms, Office 365 and cloud solutions.

Josh's spare time is taken up with power lifting, video gaming, playing acoustic guitar and singing.

Shaun Lane

Shaun Lane

Business Solutions Architect

Business Solutions Architect Shaun has an excellent knowledge of both Office 365 and Sharepoint systems having migrated many clients to these popular solutions.  As such, he has a strong understanding of the latest technologies available.   

Shaun has a degree in Computer Science from the University of Brighton and is currently working through the Microsoft accreditations. 

In his spare time, Shaun enjoys sports, music and travelling. 

Aaron Hubert

Aaron Hubert

Service Desk Engineer

Aaron managed the IT department for a large local Insurance company for four years.  During this period he gained a vast amount of experience working with multiple operating and communication systems while providing a high level of support to end users.   Aaron is now looking to grow his skill set and become certified within our fast growing business.

In his spare time Aaron enjoys cycling, surfing, kitesurfing and teaching skiing whenever he can.

Alastair Huntley

Alastair Huntley

Service Desk Engineer

Alastair has a retail background within a large communications business where he gained invaluable lessons in customer service.   This gives him a great foundation for his role on our Service Desk and allows him to utilise his skills so our clients receive a professional and productive first line support experience.

In his spare time Alastair enjoys the gym and martial arts. He also works with a fundraising group which raise money for local charities by playing video games.

Luke Corbin

Luke Corbin

Trainee Service Desk Engineer

Luke has finished his second year of his BTEC Level 3 Extended Diploma in IT which has allowed him to gain a vast amount of knowledge within this sector. He has previously worked as a Drum Teacher as well as within retail which has allowed him to gain valuable customer service skills.

In his spare time Luke enjoys Drumming and Basketball.

Oscar Richardson

Oscar Richardson

Trainee Service Desk Engineer

Oscar has joined us as a Trainee Service Desk Engineer with a BSc (Hons) degree in Business Information Technology. Part of the team answering client queries, Oscar provides friendly and professional assistance to a broad cross-section of clients with a wide variety of IT issues, having gained previous experience working in IT for a large financial institution on the island

 In his spare time he is a keen skier and football fan.

Ed Allisette

Ed Allisette

Trainee Service Desk Engineer

Ed joined Resolution IT with previous IT support team experience, giving him excellent communication and problem-solving skills.

He will be continue his career path in IT, combining it with studying for professional industry-recognised qualifications.

In his spare time he enjoys socialising with friends, travelling, gaming and the gym.

Jake Duquemin

Jake Duquemin

Trainee Business Solutions Consultant

Jake joined us after his passing his 'A' Levels, one of which was in Computer Science. He will be starting his career in IT Managed services with the business solutions team, helping to meet the  increasing demand for the digital transformation of businesses.


In his spare time, Jake enjoys playing basketball and is part of the Island Under 21 team.

Elliot Gallienne

Elliot Gallienne

Trainee Managed Print & IT Technical Engineer

After a period spent in the hospitality industry, developing strong customer service skills, Elliot has joined Resolution IT as a Trainee Managed Print & IT Technical Engineer , working in our expanding managed print service department.

He has always had a passion for IT, have studied it at ‘A’ Level and going on to do a qualification in Creative & Digital Arts.

Elliot enjoys playing football, watching American football and adding to his growing vinyl records collection in his spare time.

Debbie Exall

Debbie Exall

Business Support Manager

From a high-level and notable career in banking, Debbie has a wealth of experience in office and people management. The linchpin of the office as Business Support Manager, Debbie is responsible for the office administration team. 

When she’s not conducting the office, Debbie enjoys spending time with her family, swimming, reading and has an interest in genealogy. 

Alison Robins

Alison Robins

Marketing Manager

With over 25 years of marketing communications experience, both in-house and in agencies in Guernsey, the UK and Dubai, Alison is Resolution IT’s Marketing Manager, looking after all marketing and PR activities, both on and offline. She is an Accredited Practitioner with the CIPR, holding their PR Diploma. She also provides pro bono PR support to Channel Islands Air Search.

In her spare time, Alison enjoys quilting, knitting and gardening,  which she realises makes her sound very middle aged.

Frances Le Marchant

Frances Le Marchant

Business Support

Frances joins us after a long career in Private Banking where she was Senior Manager of a large client services team. Her customer liaison and organisation skills are a welcomed addition to the Business Support team at Resolution IT.

Outside of the office Frances enjoys a range of activities which include weight training, running and nutrition, something that will certainly help keep the team in shape.

Joanna Penney

Joanna Penney

Business Support

Jo’s career history spans over 20 years working in Private Banking, where she has held roles in settlements, reconciliations, HR and more recently operational risk management.

Now working alongside the Business Support team at Resolution IT, Jo is responsible for HR and facilities management as well as any other tasks needed in the busy office.

Outside of work Jo is a busy mum of two young girls, Megan and Ella and enjoys walking her two dogs.

Jeremy Burton

Jeremy Burton

Delivery Driver

After a career in the British Army and Police Force spanning more than 3 decades, Jeremy came to the Island in 2015.  During his time in the Police Force Jeremy specialised in many different areas including Mounted Police, Roads Policing, Senior Investigating Officer for serious road collisions, Firearms and Bomb Disposal and latterly was Head of the Specialist Dog Section.  He is a member of the Institute of Advanced Motorists.

In Guernsey Jeremy enjoys DIY, walking, cooking, looking after his two retired police dogs, motor cycling and has a keen interest in cars.  In the UK Jeremy also enjoyed clay pigeon shooting and fly fishing.

Why our clients choose us

Highest quality expertise

A deep understanding of the latest technologies, together with a comprehensive in-house skill set ensures all clients receive the best service.  No question is too big, or too small. 

Personal service

We don't use automated communication systems. Every phone call and email is answered promptly by an IT professional.

Proactive, full-service support for any sized business

Whatever your industry or size, Resolution IT can provide a full-service IT function for your business. 

Efficient outsource model

Efficiency is key in both the solutions found and the way we work for a fully cohesive outsource model.  Our team become your staff without the financial and logistical burdens of in-house support. 

24/7 monitoring

Our state-of-the-art systems provide security and peace of mind of our clients who place their trust in our robust and highly secure monitoring services. 

A smooth transition of IT services

Our highly skilled team is experienced in all office computer systems for an easy transition from current IT suppliers. 

Bespoke managed services

Our managed services products are individually designed to suit the IT requirements of your business, for the most efficient and cost effect service. 

The world's best partners

We partner with the world's best IT hardware and software providers to source leading products for our clients. 

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Our Customers

With Resolution IT, our IT hardware support partners are just a phone call away and the entire team know they can rely on them.  

Rob Veron Managing Director, Blue Islands
Blue Islands

We had full confidence in Resolution IT to provide an appropriate and cost effective solution for our business that was flexible for our requirements.

Jos Ensink, Managing Director The Fort Group View project
The Fort Group

Our bespoke IT service from Resolution IT is perfectly tailored for the business, backed by efficient and professional support that we can always rely on.

Timothy Cross, Director Gower Financial Services

Resolution IT’s emphasis on a faultless service is consistently achieved through their highly committed team, their professionalism and their expertise. Mid Europa Fund Management is proud to be associated with Resolution IT.

Rob Newton, Director Mid Europa Fund Management
Mid Europa

Our company boasts first-class technology solutions that are highly efficient, business intelligent and future-proofed. Partnering with Resolution IT was the right choice, they offer excellent service and support for our fast paced developing business.

Emma Stubbs, CFO GLI Finance
GLI Finance Limited

The solution from Resolution IT is totally flexible both in terms of access and budget. We have an IT set-up that perfectly serves the needs of our business in a cost effective way.

Tim Parkes, Managing Director RAW Capital Partners View project

The Resolution IT team has provided us with valuable support and advice...I have no doubt that our IT interests are in the safest of hands.

Ollie Goater Managing Director View project
Network Insurance

The dedicated service, response times, technical knowledge and customer relations is fantastic.  There is a total peace of mind that our IT requirements are taken care of.

James Orrick, Managing Director Private Equity Administrators

We have been delighted with the support and engagement of the whole Resolution IT team.  We have received consistently excellent and highly responsive service from the most simple request to the service desk to the strategy discussions with the Directors.  We know we made the right choice of IT partner.

Rob Bickley Group Financial Controller
NWH Global

Resolution IT has been instrumental in upgrading our IT system. The transition have been seamless and they now provide Swoffers with continuous support.  All their staff are approachable, professional and extremely knowledgeable, and their service desk has been invaluable. Thank you Resolution IT for all your hard work!

Craig Whitman Managing Director

Resolution IT has been providing IT support for Situations virtually since the day they opened for business and we've found their service second to none.

Jenny Mitchell, Director Situations Recruitment Agency
Situations Recruitment

Resolution IT deliver every time and keep us informed with all the latest technology relating to our IT requirements.  We would highly recommend them as a forward thinking company that deliver on their promises.

Dave Beausire, Managing Director Le Mont Saint Garage
Le Mont Saint Garage

As innovators in our industry, our business requires significant IT services and the established relationship we have with Resolution IT works perfectly.

Simon Torode, Managing Director Livingroom Estate Agents

We cannot praise highly enough the service and response times we receive from Resolution IT and their proactive approach to our IT requirements is refreshing. 

Lisa Prigent, Director Robus Group View project
Robus Group

It has been a pleasure dealing with a company so committed to getting it right for the customer. Resolution IT have always responded rapidly to our requests and have provided most effective solutions to our IT and networking needs.

Jason Mahy, Director Aladdins Cave
Aladdins Cave

Since using Resolution IT I have been delighted with the efficiency & professionalism that my company has received.

Steve Le Flem, Director Capelles Building Stores

Our Technology Partners