What’s a Systems Engineer and what does their day look like? We spoke to Jon Grantham to find out:
'Well first off, there is no typical day which is something I particularly like about my role. It could start in the office checking up on what has been booked for the day, or finishing off the previous day’s tickets.
And the cross-section of IT issues we are called upon to solve is growing by the day and is so much more than when I first became attracted to technology. The degree of work that is carried out by systems engineers has evolved as technology has progressed - as such we all work across a variety of platforms varying from, physical, virtual and hosted cloud working both remotely and onsite, and creating a broad variety of solutions.
Every call that comes in to our Service Desk is assigned a ticket number. All our Service Desk Engineers have extensive IT knowledge so in the first instance they will try to solve the issue over the telephone. If they can’t, as a Systems Engineer, I will swiftly pick up the issue and work on it until it is completely resolved. However, although it will be just me liaising with the client, I have a whole team behind me that I can turn to for advice and I really like that. I genuinely think that’s what makes working here so special – the knowledge that you are part of a supportive, extremely knowledgeable, caring and fun team.
I joined Resolution IT a couple of years ago, having gained prior experience in all manner of roles – both in-house and with another IT provider. I was definitely attracted to the role here because of the opportunity to study for the best industry-recognised IT exams, alongside the day job. For instance, I’m currently studying for the VCP qualification –VMware Certified Professional. I appreciate there’s a lot of acronyms flying around in IT but this one essentially means I can demonstrate technical competency with VMWare which is a virtual platform with a large market share. It’s extremely motivating to learn the latest in IT and then have the qualifications to prove it.
Advancements in technology are so fast, we need to be ahead of the game for our clients so that we have the absolute latest knowledge and qualifications to be able to advise them on the best solutions, specific to their individual business requirements. No one wants to make a large investment in their IT infrastructure, only to discover a few months later, there was actually something more suitable they could have had, if only their advisers had known about it.
Clients are definitely more inquisitive about IT now than when I first entered the industry. Top of their minds now are security issues and how they can best digitally optimise their business systems to enable them to work more swiftly, more cost-effectively and wherever and whenever they like. They see the business case for putting more resources into their IT budgets.
And as an IT Engineer, I’ve seen some really positive changes in the industry. Backup solutions have vastly improved. Advances in technology mean we can recover a client’s data so much more quickly than before - I’m really interested in DRaaS – Disaster Recovery as a Service. The growth of virtualisation has enabled many options when it comes to disaster recovery and backup solutions. More and more businesses are turning to hosted clouds and as a managed service provider, it makes it much easier for us to manage resources and hardware on behalf of the client.
I think within five years we won’t see many servers sitting in the corner of Guernsey offices; they’ll all be sitting in the cloud. And I think a large percentage of businesses IT department’s will be spending more time managing specialist providers. The pace of technological change will make it more cost-effective, secure and efficient to lean on outsourced service providers who are managed by the IT department or work alongside them.
When you use a managed services provider, you’re getting the most up-to-date collaborative, and comprehensive IT knowledge base for a fixed price, tapping into specialisms which may not be available in-house. And with the colossal rise in cyber breaches it’s a total no-brainer to have access to the very latest and best IT knowledge.'