Your in-house IT team; are you the first to moan when they don’t sort your problem out immediately? Unfortunately for you, sorting out day to day IT issues are just the tip of the IT iceberg your IT colleagues are responsible for. Their remit covers a huge range of business-critical tasks, meaning your specific request can often be lower on their priority list. Why is that?
Asides from being your go-to IT Help Desk, accessible outside of hours too, their list of strategic responsibilities continues to grow.
They set up, test and install every new piece of hardware and software in your office and if someone joins your team and needs help, it is their job to train them. That workload will only increase as more and more businesses start to digitally transform their administrative processes.
They oversee the complete IT estate, making sure the network your computer sits on is running smoothly and secure, which requires regular maintenance, upgrades and testing, all with information security in mind. They’ll be installing the latest security software which will include data encryption and firewalls, in a constant battle against the relentless rise of increasingly sophisticated cyber-attacks.
And what about your data itself? They’ll be organising, managing and storing your data whilst following the latest highly regulated data security procedures. Meanwhile, they’ll be backing up your systems and software in case of power cuts, software crashes and virus attacks and making sure your business has a robust disaster recovery plan should things go awry.
They’ll also need to be cloud computing experts as more and more businesses move to the cloud and cyber security experts who can get the business through industry recognised cyber security certifications and not take a day’s sick leave or go on holiday because if they do, who’s going to look after all of that?
The short answer is, an IT services provider. By partnering with one, you are gaining access to highly trained and qualified professionals with a wide variety of IT specialisms, as and when you need them. This takes the pressure off your own in-house IT team and allows them to get on with business as normal activities.
The in-house IT support consultancy service we offer is designed to enhance and support your existing IT team, as and when required. Recent client projects we’ve worked on include providing a temporary Help Desk, linking an existing on-premise system, including their complete mail systems, to Azure, Microsoft’s cloud platform. We’ve seconded some of our staff to work on specific projects for clients; highly technical projects which required specialist consultancy skills where we have been able to share our knowledge and skills with in-house teams. We also provide IT road maps for clients – we’re always looking at the latest technologies to see how these can benefit our clients’ business and we continue to provide a range of information security services.
In today’s IT environment, it’s completely unrealistic to expect your small in-house IT team to be an expert in so many different areas and to remain certified to the latest levels of IT knowledge, whether that be as a network technician, information systems security professional, or as a Microsoft certified systems engineer.
If you want them to be a Jack of all trades, it means they’ll be a master of none. Get in touch with us if you’d like some more Jacks. Oh and Jills too.