What makes a good Service Desk?
30th May 2018
Mark Torode Managing PartnerAs a start-up business, we had to consider IT infrastructure from the ground up and they've assisted us in setting up a resilient, future-proofed system that we are proud of.
It's great we've had people assigned to us for immediate contact, whether it be management or systems - there's always someone to go straight to.
We consider ourselves very lucky to have found Resolution IT.
Dean Hollingsworth Data Analyst & Business IntelligenceAll of our staff have fed back to me how good the service is that we are receiving from Resolution IT. I am particularly impressed with how knowledgeable, friendly and courteous your staff are. I would highly recommend Resolution IT to any company in Guernsey.
Lee Madgewick Head of Operations & FinanceResolution IT work as a partner to our business, offering advice and support to help us grow and develop. They have expert knowledge in many areas, which enables us to continually improve our IT infrastructure.
Tim Andrews FounderWe moved to a 100% cloud model seamlessly with Resolution’s expert help. Post-implementation support has been similarly pro-active and informed. As such we are very happy with a friendly service at a fair price.
Richard Tee CEOResolution IT's support during our recent transfer to a cloud solution was excellent. The staff were knowledgeable, practical and extremely effective in what they did.
John Falla DirectorI have been a business IT user for 35 years & dealt with many different IT providers: this has been the best-managed IT project I have ever experienced. Your staff are highly professional & competent, delivering excellent customer service at all times.
Rob Veron Managing Director, Blue IslandsWith Resolution IT, our IT hardware support partners are just a phone call away and the entire team know they can rely on them.
Jos Ensink, Managing Director The Fort Group View projectWe had full confidence in Resolution IT to provide an appropriate and cost effective solution for our business that was flexible for our requirements.
Timothy Cross, Director Gower Financial ServicesOur bespoke IT service from Resolution IT is perfectly tailored for the business, backed by efficient and professional support that we can always rely on.
Rob Newton, Director Mid Europa Fund ManagementResolution IT’s emphasis on a faultless service is consistently achieved through their highly committed team, their professionalism and their expertise. Mid Europa Fund Management is proud to be associated with Resolution IT.
Emma Stubbs, CFO GLI FinanceOur company boasts first-class technology solutions that are highly efficient, business intelligent and future-proofed. Partnering with Resolution IT was the right choice, they offer excellent service and support for our fast paced developing business.
Tim Parkes, Managing Director RAW Capital Partners View projectThe solution from Resolution IT is totally flexible both in terms of access and budget. We have an IT set-up that perfectly serves the needs of our business in a cost effective way.
Ollie Goater Managing Director View projectThe Resolution IT team has provided us with valuable support and advice...I have no doubt that our IT interests are in the safest of hands.
James Orrick, Managing Director Private Equity AdministratorsThe dedicated service, response times, technical knowledge and customer relations is fantastic. There is a total peace of mind that our IT requirements are taken care of.
Rob Bickley Group Financial ControllerWe have been delighted with the support and engagement of the whole Resolution IT team. We have received consistently excellent and highly responsive service from the most simple request to the service desk to the strategy discussions with the Directors. We know we made the right choice of IT partner.
Craig Whitman Managing DirectorResolution IT has been instrumental in upgrading our IT system. The transition have been seamless and they now provide Swoffers with continuous support. All their staff are approachable, professional and extremely knowledgeable, and their service desk has been invaluable. Thank you Resolution IT for all your hard work!
Simon Torode, Managing Director Livingroom Estate AgentsAs innovators in our industry, our business requires significant IT services and the established relationship we have with Resolution IT works perfectly.
Jamie Polson, Manager Robus Group View projectWe cannot praise highly enough the service and response times we receive from Resolution IT and their proactive approach to our IT requirements is refreshing.